Technical Support Representative

Hiring Exceptional Technical Support Representatives


If you’re an experienced and capable support technician, willing to work in vibrant downtown Ann Arbor, consider extending your career at Above the Treeline.  Treeline is home to the book industry’s B2B platform on which publishers market virtually all new titles in the US.  Our customers say, “Once again, Above the Treeline has anticipated the future …” and “It’s difficult to imagine where’d we be today if Treeline didn’t exist …”.  We connect the world with books. Our customers are all of the major book publishers and retailers, as well as book reviewers, bloggers and media, and we’re expanding into the UK and Europe. Treeline is a technology leader in the industry, and has created unique industry-standard products that are the center of our business and would be the focus of your work.


Above the Treeline is looking for a support technician with an exceptional commitment to delighting customers, the enthusiasm to learn our products inside and out, and the insight to understand our customer’s point of view. This position requires an aptitude for understanding software, a technical bent, and superb communications skills.


If you can perform these core responsibilities, and are interested in working with some of the most talented and nicest people around, let’s talk:


  • Email and phone support
  • Coach and train users
  • Manage support tickets efficiently, with patience, and diligent follow-up
  • Accurately report bugs and feature requests
  • Other duties as assigned


The ideal person to join our team is someone who has:


  • Three years of experience in retail or other service positions
  • Outstanding communication skills and is a great listener
  • The ability to juggle priorities, stay organized, and still be ultra-responsive to customers
  • The ability to troubleshoot software problems and think methodically
  • Attention to detail
  • Effective written and verbal communication skills
  • Excellent customer service skills
  • Familiarity with Microsoft Windows and Office
  • Basic SQL skills
  • Experience working with data feeds and FTP
  • Good understanding of the internet and web browsers
  • Experience testing software
  • Experience in the book or publishing industry
  • Enjoys being a part of a creative, fun team
  • Wants the satisfaction of helping build a great company



In addition to having a great culture, strong financials and a growing business, you’ll love the:


  • Competitive compensation
  • Fantastic benefits including health, dental, life …
  • … revenue sharing, sports club membership, retirement matching and more
  • Drinks, snacks and all the other tech venture fun


If all of this sounds like it may be a good match for you, shoot us a resume at